How CyberDash Works
Choose a service and order
Pick a service and attach what it needs (ID copy, P9, logbook and so on). You need an account: your name, email, phone number and a password.
Pay
Pay only our fixed handling fee, by M-Pesa or another method in the payment window. We start on your order once the payment is confirmed.
Send us the code
We do the work on the government portal (iTax, eCitizen, TIMS, SHA). When the portal sends a code to your phone, your order page rings: type the code there. If you stepped away, your order is waiting in your account.
Download your document
When the work is done, the official receipt, slip or certificate is on your order page to download. 48 hours after your order is finished, your documents are deleted.
Ready to order?
Prices for KRA, NTSA, BRS, SHA, civil registration and education services.
What to have ready
Each service page lists what it needs, such as your ID, KRA PIN, a P9 form or a logbook. Have clear photos or PDFs ready to attach, and keep the phone that is linked to your government accounts with you.
After you pay
Your order page and My account show where your order is:
- Waiting for payment:
- the order is placed but not paid yet. It waits 48 hours, then it is cancelled.
- Being worked on:
- we are doing it on the government portal.
- Your code is needed:
- the portal sent a code to your phone. Type it on your order page.
- Ready:
- your document is on your order page to download.
- Refund on its way:
- we are sending our fee back to you.
- Refunded:
- the money has been sent back.
- Cancelled:
- the order stopped. If you had paid, your order page shows the credit or refund.
The code sent to your phone
Many government portals send a one-time code by SMS before they let us go on. When that happens, your order page shows a box for the code and plays a sound. Type the code there. If you were away, your order waits: open it from My account and enter the code when it arrives.
Government fees
Our price is our handling fee only. Where a service also has a government fee, it is paid to the government at the official amount (for example on the eCitizen invoice), never to us.
If something goes wrong
If a government office rejects an application, we tell you why, and you send a corrected document on your order page at no extra charge. Not happy with a finished order? Press There is a problem on it within 48 hours and we answer there. If we cannot do your order, you get our fee back (see the refund policy).
Your documents and privacy
The files you attach and the documents we deliver are deleted 48 hours after your order is finished. A portal login, if a service needs one, is deleted when the order ends. Your orders open only in your own account.